Friday, March 09, 2007 8:42 PM
by
Paul Wu
IE7 Crash when accessing MOSS 2007
One of the great features with SharePoint is its seamless integration with Office. The new MOSS 2007 is no exception. However, there is a pretty nasty bug that somehow slipped through Microsoft's QA process. This bug can be reproduced if you access MOSS 2007 with a machine that has a mixed Office 2003 + 2007 installation. For example: You have Office 2003 for Word and Excel, and then you installed SharePoint Designer 2007.
When you access a MOSS site and click on a feature that requires Office, you will get the following error that will crash IE7:
You are getting this error because the installation of a Office 2007 application places a copy of OWSSUPP.DLL on your computer. Your browser calls this DLL to interact with Office and if you don't have the 2007 version of Word, Excel, or InfoPath, it doesn't know what to do. You will need to disable the version of OWSSUPP.DLL found in the directory below (rename it to OWSUPP.DLLX for example.).
C:\Program Files\Microsoft Office\Office12\OWSSUPP.DLL (File Version : 12.0.4518.1014)
By disabling the offending version of the DLL, your browser will recognize that you have the wrong version of Office and display the appropriate error message like this one:
